Tata Consultancy Services (TCS) has entered into a two-year partnership with McDonald’s Philippines to improve the technology and IT systems for over 760 restaurants in the country. This partnership aims to standardize and digitize operations, allowing McDonald’s to enhance its customer experience and business efficiency.
Cloud-Based IT Upgrade
As part of this partnership, TCS will upgrade McDonald’s current systems in the Philippines by moving them to cloud-based SAP S/4HANA on RISE. This advanced technology will provide data-driven insights, helping McDonald’s make better decisions and optimize its operations. The upgrade will also improve efficiency, giving the company a more agile system for smoother business processes.
Focus on Digital Transformation
TCS is working with Golden Arches Development Corporation (GADC), the master franchise holder of McDonald’s in the Philippines, to ensure a smooth transition to a digital-first approach. This is TCS’ first partnership with McDonald’s in the Asia-Pacific (APAC) region, marking a significant step in their global expansion efforts.
GADC’s Managing Director, Margot Torres, expressed excitement about the partnership, saying that the SAP S/4HANA system will help McDonald’s gain more agility and allow them to continuously improve the customer and employee experience. With the help of TCS, McDonald’s aims to enhance its operations and meet the growing demands of the fast-paced food service industry.
IT Solutions for Growth
TCS will also provide development and integration services, including app development, automation, data analytics, and artificial intelligence to future-proof McDonald’s systems. This partnership will help McDonald’s Philippines support its growth plans and stay competitive in the ever-changing market.
TCS, a leading global IT services company, has over 5,000 employees in the Philippines and will use its expertise to ensure McDonald’s benefits from cutting-edge technologies. By improving McDonald’s digital infrastructure, TCS will help the company meet customer expectations and operate more efficiently.
McDonald’s Global Operations
McDonald’s, one of the largest fast-food chains in the world, operates over 42,000 restaurants in more than 100 countries. The majority of McDonald’s restaurants worldwide are owned and operated by local business owners. This partnership with TCS will ensure that McDonald’s in the Philippines stays ahead in the global food service market.
