LiaPlus AI, a platform focused on automating customer support through artificial intelligence, has raised Rs 2 crore in a seed funding round. This round was led by Inflection Point Ventures (IPV), a Gurugram-based angel investment firm, with additional support from Chandigarh Angel Network, Growth Sense, and Growth91.
The company plans to use the funds to expand its team, form global partnerships, and further enhance its technology.
What is LiaPlus AI?
Founded by Smridhi Seth (COO) and Shailesh Jaiswal (CEO), LiaPlus AI offers AI-driven customer support agents that can assist businesses 24/7. These virtual AI employees communicate in 18 languages, including English, Hindi, and Arabic. Beyond handling customer inquiries, the AI agents perform post-call actions such as sending emails or WhatsApp messages, enabling companies to focus more on important decisions and growth.
LiaPlus AI is highly versatile, integrating with over 6,000 apps and offering a simple, user-friendly dashboard for easy management.
Founders’ Background
Shailesh Jaiswal, CEO of LiaPlus AI, holds a Master’s degree in Organizational Behaviour from the University of Delhi. He has experience working with multinational corporations, specializing in prompt engineering and automating customer support and sales processes.
COO Smridhi Seth also holds a Master’s degree from the University of Delhi and brings over five years of experience in data science, research and development, and behavioral analysis. She has worked with clients in healthcare, hospitality, and technology sectors to drive AI-driven growth and innovation.
LiaPlus AI has established a presence in India, Africa, the Middle East, and Australia, focusing primarily on the BFSI (Banking, Financial Services, and Insurance) and e-commerce sectors. The platform is designed to meet local market needs by offering customer support in regional languages, ensuring a personalized experience for customers in different parts of the world.
Future of AI-Powered Support
LiaPlus AI aims to reshape how businesses interact with customers by providing faster, smarter, and more efficient customer support solutions. With support from leading investors such as IPV, CAN, and Growth91, LiaPlus AI is well-positioned to lead the transformation of customer service in the AI industry.
As AI continues to grow in India, the country is emerging as a global leader, with over 420,000 AI professionals. The industry is expected to reach $17 billion by 2027, while the global conversational AI market is projected to grow at a 21.9% CAGR, reaching $13.9 billion by 2025. LiaPlus AI plans to capitalize on this growth and expand its footprint in the global market.
