MaxIQ, formerly known as Gyaan AI, has raised $7.8 million in seed funding to expand its AI-powered customer journey management platform. The funding round was led by Dell Technologies Capital, with additional support from Intel Capital.
This fresh investment will help MaxIQ scale operations, enhance product development, and grow its leadership team as it continues to redefine how B2B SaaS companies manage customer journeys.
What is MaxIQ?
Founded in 2022 by Sonny Aulakh, MaxIQ is an AI-driven customer journey management platform designed to unify sales, customer success, and revenue operations. The platform helps businesses maximize customer lifetime value (CLV) by ensuring a seamless connection between customer acquisition and long-term retention.
Unlike traditional revenue intelligence tools, which often lack actionable insights, MaxIQ integrates predictive analytics and workflow automation. This advanced approach helps companies improve revenue forecasting and enhance overall business growth.
How MaxIQ is Changing Customer Journey Management
Managing a customer’s journey in a B2B SaaS environment can be complex, with multiple touchpoints across sales, onboarding, and ongoing support. Many existing solutions fail to provide a unified experience, leading to misalignment between departments.
MaxIQ solves this challenge by:
- Unifying workflows across different departments
- Providing AI-powered insights for better decision-making
- Automating revenue operations to maximize efficiency
- Improving customer retention and lifetime value
By leveraging agentic-driven workflow automation, MaxIQ ensures that businesses can make data-driven decisions that enhance revenue growth.
New Leadership to Drive Growth
To support its next phase of expansion, MaxIQ has appointed Matt Hickey as CEO and Rob Sexton as CRO (Chief Revenue Officer). Both executives bring significant experience from companies like Palo Alto Networks, EMC, and Securiti.ai.
Matt Hickey emphasized the importance of bridging the gap between sales and customer success, stating, “MaxIQ solves this challenge by delivering AI-powered insights that enable revenue teams to work in sync and deliver value to customers faster.”
Backing from Industry Leaders
The funding from Dell Technologies Capital and Intel Capital reflects the strong market demand for smarter revenue management solutions.
Chris Hillock, an investor at Dell Technologies Capital, highlighted MaxIQ’s potential, “B2B SaaS sales processes are often fragmented, making it hard for companies to harness data effectively. MaxIQ’s vision of unifying the entire customer journey presents a bold opportunity to streamline business productivity and revenue growth.”
With $7.8 million in funding, a strong leadership team, and advanced AI-driven customer journey management solutions, MaxIQ is well-positioned to revolutionize how B2B SaaS companies optimize customer relationships.
As the company continues to grow, its AI-powered platform will help businesses boost revenue, improve customer retention, and streamline sales operations, setting a new standard for the industry.
