A major technical issue with Microsoft servers has caused significant disruptions to flight services across India. The microsoft server outage has affected the check-in systems of several airlines, including IndiGo, Akasa Air, and SpiceJet. Passengers at multiple airports, including Mumbai, Bangalore, and Delhi, have experienced problems with web check-in.
Impact on Airlines
The technical problem stems from a software glitch in the GoNow check-in system, which is used by IndiGo, Akasa Air, and SpiceJet. GoNow, developed by Navitaire, has been experiencing issues since 10:45 AM. This system failure is impacting check-ins and bookings, causing delays and inconveniences for travelers.
SpiceJet Advisory
SpiceJet is experiencing disruptions due to the server outage and has shifted to manual check-in and boarding processes. The airline has urged passengers to arrive earlier than usual to complete their check-in at the counters.
“We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes at airports. We kindly request passengers to arrive at the airport earlier than usual to complete check-in at our counters. We regret any inconvenience this may cause and assure you that our teams are diligently working to resolve these issues.”
Akasa Air Response
Akasa Air has also announced that its online services, including booking and check-in, are currently unavailable due to the outage. The airline is now conducting manual check-in processes at the airports. Akasa Air has advised passengers to arrive early at the airport to complete their check-in manually.
“Due to infrastructure issues with our service provider, some of our online services, including booking, check-in, and manage booking services will be temporarily unavailable. Currently, we are following manual check-in and boarding processes at the airports. We request passengers with immediate travel plans to reach the airport early to check in at our counters. We sincerely regret the inconvenience and assure you that our teams are working with our service provider to resolve the issue as soon as possible”, in a statement Akasa air said.
IndiGo Confirmation
IndiGo has confirmed that the server outage is affecting its operations. The airline stated:
“Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time, booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience.”
Indigo Statement
The ongoing Microsoft server outage has led to widespread disruptions in flight services across India, affecting major airlines and their passengers. With the GoNow check-in system being down, airlines are resorting to manual processes to manage check-ins and boarding. Travelers are advised to reach airports earlier than planned to avoid delays. The situation is being closely monitored, and efforts are underway to resolve the technical issues promptly.
