Indian Railway Catering and Tourism Corporation (IRCTC) website and app experienced a major outage on Thursday, leaving thousands of passengers unable to book train tickets. The unexpected disruption caused frustration among users, many of whom took to social media to share their grievances.
Impact on Passengers
The IRCTC platform is an essential tool for millions of passengers across India who rely on it for train ticket bookings. The sudden outage left users stranded, unable to access services, and many voiced their concerns online. Passengers reported encountering error messages such as “Unable to perform action due to maintenance activity,” further adding to their frustration.
Over 2,000 Complaints Logged
Downdetector, a popular platform that tracks service disruptions, reported more than 2,000 complaints about the IRCTC outage. The platform saw a surge in user reports as people tried unsuccessfully to book tickets or access the app.
One frequent traveller expressed their disappointment on social media, saying, “This outage is highly inconvenient. I hope IRCTC resolves it soon and ensures it doesn’t happen again.”
Lack of Communication from IRCTC
As of now, IRCTC has not provided any official explanation for the outage. The absence of a statement regarding the cause or an estimated timeline for restoring services has left passengers concerned. Many have urged the corporation to address the issue quickly and improve communication during such disruptions.
This is not the first time IRCTC has faced technical problems. Previous outages have raised questions about the reliability of critical online services in India. With millions of users depending on IRCTC for their travel needs, such disruptions highlight the need for a more robust digital infrastructure.
IRCTC Website Down
Experts have pointed out that the increasing demand for online services requires consistent upgrades to ensure smooth functioning. The growing user base of platforms like IRCTC puts significant pressure on existing systems, making regular maintenance and improvements essential.
The outage has sparked discussions about the importance of strengthening India’s digital infrastructure, particularly for services as critical as railway ticket bookings. Passengers and experts alike have emphasized the need for IRCTC to invest in better technology to handle the growing demands of its users.
Need for Quick Resolve
The IRCTC outage has caused significant inconvenience to thousands of travellers. As users continue to wait for services to be restored, many hope the corporation will take steps to prevent similar issues in the future.
Improved communication during disruptions, regular system upgrades, and a focus on digital infrastructure are key measures that could enhance the reliability of platforms like IRCTC. For now, passengers are left hoping for a swift resolution to the ongoing issue.
The IRCTC website and app outage have disrupted travel plans for many across India. The incident highlights the challenges of managing large-scale digital platforms and the urgent need for infrastructure improvements. Passengers are calling for better communication and a long-term strategy to ensure reliable services, hoping that IRCTC will address these concerns effectively.
