Swiggy is preparing to introduce a new fee for select restaurant partners on orders placed through its premium membership programme, Swiggy One. According to a report by NDTV Profit, restaurants have been informed that the charge will come into effect from November 25. The fee will be added on top of the commission that Swiggy already collects from partner outlets.
Initial communication shared with a limited group of restaurants suggests that the new levy will be calculated on each Swiggy One order. The blended rate is estimated to fall between ₹2 and ₹5 per order. Swiggy has indicated that the final amount payable will depend on the proportion of One orders processed within a restaurant’s payout cycle.
Swiggy One offers members benefits such as free deliveries and exclusive discounts. However, earlier this year, the company began charging a rain-surge fee even to One users, reversing a previous exemption. Reports from CNBC-TV18 note that the new fee will be charged over and above the standard commission, which typically ranges between 17 and 25 per cent.
Fees Come into Focus
The move arrives at a time when Swiggy is actively adjusting its cost structures and partner policies. Only a select number of restaurants have received the initial notice, suggesting that the rollout may be gradual or customised based on order volumes. Industry watchers believe Swiggy is seeking to balance rising operational costs while maintaining the benefits promised to its One subscribers.
Parallel to these changes in partner fees, Swiggy has reported increased revenue but a widening loss for the second quarter of FY26. The company posted a consolidated net loss of ₹1,092 crore, significantly higher than the ₹626 crore loss reported in Q2 FY25. The company attributes this trend to higher spending across marketing, delivery operations and talent expenses.
Despite the losses, Swiggy’s revenue from operations surged 54.42 per cent year-on-year to ₹5,561 crore for the same period. Growth was driven by both its food delivery business and its rapid-commerce arm, Instamart, which has continued expanding its footprint.
Expansion Drives Spending
Swiggy’s overall expenditure rose 55.74 per cent year-on-year to ₹6,711 crore. Advertising and sales promotion expenses increased sharply by 93.48 per cent to ₹1,039 crore. Delivery-related costs grew by 30.22 per cent, reaching ₹1,426 crore. Employee benefit expenses climbed to ₹690 crore, marking a 13.67 per cent rise, while finance costs more than doubled to ₹48 crore.
The company’s board has also approved plans to raise up to ₹10,000 crore through public or private offerings, including a possible qualified institutions placement. Swiggy said the capital raise is intended to strengthen its position in a competitive and rapidly changing market environment.
Swiggy Restaurant Charges
The additional fee on Swiggy One orders reflects the company’s effort to manage rising operating costs while maintaining value for its premium customers. Restaurant partners may see varying impacts depending on the share of orders coming from One subscribers. While Swiggy maintains that the fee structure is designed to remain modest, industry analysts say the move signals a broader trend of delivery platforms reworking their financial models as demand patterns shift and competitive pressures increase.
