Ola Electric, led by Bhavish Aggarwal, is set to enhance its service network significantly. The company recently introduced the #HyperService campaign, which aims to double its number of company-owned service centres to 1,000 by December 2024. This initiative is part of Ola Electric’s commitment to providing a superior after-sales experience supported by technology.
Training Mechanics for EV Services
In a bid to promote electric vehicle (EV) adoption, Ola Electric has launched its EV Service Training Program. This program intends to train 1 lakh third-party mechanics under its ‘Network Partner Program.’ The company, based in Bengaluru, aims to ensure that mechanics across India are well-equipped to service electric vehicles, enhancing the overall maintenance ecosystem.
Quick-Service Guarantee
Starting from October 10, 2024, Ola Electric will implement a quick-service guarantee. If a service takes longer than one day, customers will be provided with a backup Ola S1 scooter to ensure a hassle-free experience. Additionally, customers subscribed to Ola Care+ will receive Ola cab coupons that will remain valid until their service request is resolved. This initiative is designed to minimize inconvenience for customers during service periods.
AI-Powered Maintenance Solutions
As part of the #HyperService campaign, Ola Electric will introduce AI-powered proactive maintenance and remote diagnostics. These innovative features will help detect potential issues before they arise, enabling proactive service to be conducted at customers’ doorsteps. The rollout of these AI functionalities is expected to begin for all Ola customers on October 10, 2024.
Leadership Vision
Bhavish Aggarwal, Chairman and Managing Director of Ola Electric, expressed his enthusiasm about the company’s growth. He stated, “In the last 3 years, we’ve built a community of over 7 lakh and achieved a leading market position. We have close to 800 sales stores but only about 500 service centres. With the launch of #HyperService, we are expanding our network and building the best-in-class ownership experience with on-demand and AI-powered service.” He emphasized that the campaign is focused on enhancing the service and ownership experience for their rapidly growing community across India.
Currently, Ola Electric operates approximately 570 company-owned service centres nationwide, offering a wide range of services. Customers can easily book appointments through the Ola Electric Customer App (CApp) or visit their nearest service centre at their convenience, ensuring access to reliable support.
