Saturday, December 21, 2024

Ola Electric Aims to Double Service Network to 1,000 Centres

Share post:

Ola Electric, led by Bhavish Aggarwal, is set to enhance its service network significantly. The company recently introduced the #HyperService campaign, which aims to double its number of company-owned service centres to 1,000 by December 2024. This initiative is part of Ola Electric’s commitment to providing a superior after-sales experience supported by technology.

Training Mechanics for EV Services

In a bid to promote electric vehicle (EV) adoption, Ola Electric has launched its EV Service Training Program. This program intends to train 1 lakh third-party mechanics under its ‘Network Partner Program.’ The company, based in Bengaluru, aims to ensure that mechanics across India are well-equipped to service electric vehicles, enhancing the overall maintenance ecosystem.

Quick-Service Guarantee

Starting from October 10, 2024, Ola Electric will implement a quick-service guarantee. If a service takes longer than one day, customers will be provided with a backup Ola S1 scooter to ensure a hassle-free experience. Additionally, customers subscribed to Ola Care+ will receive Ola cab coupons that will remain valid until their service request is resolved. This initiative is designed to minimize inconvenience for customers during service periods.

Ola Founders Bhavish Aggarwal and Ankit Bhati
Ola co-founders Bhavish Aggarwal and Ankit Bhati.

AI-Powered Maintenance Solutions

As part of the #HyperService campaign, Ola Electric will introduce AI-powered proactive maintenance and remote diagnostics. These innovative features will help detect potential issues before they arise, enabling proactive service to be conducted at customers’ doorsteps. The rollout of these AI functionalities is expected to begin for all Ola customers on October 10, 2024.

Leadership Vision

Bhavish Aggarwal, Chairman and Managing Director of Ola Electric, expressed his enthusiasm about the company’s growth. He stated, “In the last 3 years, we’ve built a community of over 7 lakh and achieved a leading market position. We have close to 800 sales stores but only about 500 service centres. With the launch of #HyperService, we are expanding our network and building the best-in-class ownership experience with on-demand and AI-powered service.” He emphasized that the campaign is focused on enhancing the service and ownership experience for their rapidly growing community across India.

Currently, Ola Electric operates approximately 570 company-owned service centres nationwide, offering a wide range of services. Customers can easily book appointments through the Ola Electric Customer App (CApp) or visit their nearest service centre at their convenience, ensuring access to reliable support.

Related articles

India Aims to Lead Global Sustainable Mobility with EV Goals

India is rapidly moving toward sustainable mobility with its continued approach to EV goals. According to a recent...

IndiGo Sues Mahindra Electric Over ‘6E’ Trademark in New EV

InterGlobe Aviation, the company that operates IndiGo airline, has filed a trademark infringement lawsuit against Mahindra Electric. The...

Flipkart to Offer 10-Minute Medicine Delivery Soon

Flipkart, the e-commerce giant owned by Walmart, plans to roll out a new service for medicine delivery in...

Events in Bengaluru for December 2024: New Calendar

Bengaluru, known for its vibrant culture and tech-savvy crowd, promises a December 2024 full of exciting events, ranging...

Ready to Revolutionize Your Business?

Request a quote or schedule a call today!