After seeing strong growth, India’s top retail brand, Reliance Retail, has announced major plans to expand its quick commerce and hyperlocal delivery services. In the March quarter, Reliance Retail recorded more than 2.4 times growth in the number of daily orders compared to the previous quarter. This significant rise highlights the growing popularity of quick delivery services among customers across the country.
To meet the increasing demand and improve service efficiency, Reliance Retail plans to open dark stores. These special warehouses will help the company cover more areas, especially in places where quick delivery services are currently unavailable. Dark stores will allow faster deliveries, better stock management, and help Reliance Retail serve its customers without the delays associated with traditional stores.
No Delivery Fees and No Hidden Charges
During the recent earnings call, Dinesh Taluja, Chief Financial Officer of Reliance Retail, said that the company’s unique selling points, like no delivery fees, no hidden charges, and fast delivery times are resonating very well with customers. Taluja added that this positive customer response has been a key driver of the massive 2.4x quarter-over-quarter growth in daily orders. He also mentioned that Reliance Retail has begun proactively marketing these benefits to further boost customer engagement.
With the current momentum, Reliance Retail is confident about scaling up its quick commerce business even further in the coming year. The company expects daily order volumes to increase substantially as more customers experience the ease and speed of hyperlocal delivery. The introduction of dark stores will also enable Reliance Retail to ensure consistent service levels and better customer satisfaction across more locations.
About Reliance Retail
Reliance Retail is the retail arm of Reliance Industries Limited and is one of India’s largest and fastest-growing retail companies. It operates across multiple formats, including grocery, fashion, electronics, and digital commerce. The company is known for its strong supply chain, innovative technology use, and customer-centric approach. With a presence in thousands of cities and towns, Reliance Retail continues to lead the way in modernizing India’s retail landscape.
By investing in dark stores and strengthening its hyperlocal delivery network, Reliance Retail is preparing to dominate the quick commerce space. The combination of quick service, no delivery fees, and reliable order fulfillment is set to make Reliance Retail a top choice for millions of customers looking for fast and hassle-free shopping experiences.
