Dentsu India has announced the appointment of Devang Shah and Hemant Kshirsagar in key leadership roles to drive the growth of its Customer Experience Management (CXM) division. These strategic appointments aim to enhance Dentsu’s ability to provide integrated marketing, technology, and consulting solutions that help businesses stay ahead in a competitive marketplace.
With the growing demand for customer-centric digital strategies, Dentsu India continues to strengthen its CXM capabilities by bringing in seasoned industry professionals with deep expertise. Both Devang and Hemant bring years of experience in their respective fields and will play a vital role in expanding Dentsu’s business solutions across multiple sectors.
Leadership in Customer Experience
Devang Shah has been appointed as the Chief Business Officer for Consumer, Industrials & Commerce, where he will focus on enhancing customer engagement, building strong client relationships, and driving overall business growth. His role will also involve expanding Dentsu’s influence in luxury, retail, and precious jewellery sectors, helping brands create impactful customer experiences.
Hemant Kshirsagar takes on the role of Chief Business Officer for Financial Services & FinTech, where he will lead innovative digital transformation initiatives tailored for the BFSI sector. His expertise in financial technology, consulting, and digital strategy will help Dentsu India create highly effective solutions for banking, insurance, and fintech clients.
Their appointments align with Dentsu India’s vision of becoming a full-spectrum powerhouse in marketing, technology, and consulting. By integrating these disciplines, the company aims to provide advanced business solutions that solve complex challenges and deliver measurable results.
Industry Expertise to Dentsu India
Devang Shah has over 18 years of experience in digital marketing, e-commerce, and business growth. Throughout his career, he has played a critical role in the success of leading brands like Titan, Nokia, EY, KPMG, and Gabriel & Co. His knowledge of customer behavior and digital commerce strategies will be instrumental in helping Dentsu India create targeted and effective marketing campaigns for its clients.
Hemant Kshirsagar, with 17 years of experience in FinTech, digital consulting, and financial services, has worked with top organizations such as Bain, EY, and PwC. His ability to develop data-driven digital strategies for financial institutions will support Dentsu India’s goal of revolutionizing the BFSI sector through innovation and technology.
Transforming Businesses Through CXM
Both leaders will work closely with Dentsu India’s network of experts to deliver solutions that go beyond traditional marketing. By combining customer insights, digital transformation, and business consulting, they aim to help brands navigate evolving consumer expectations and maintain a competitive edge.
Devang Shah shared his excitement about joining Dentsu India, emphasizing that the company’s integrated approach to marketing, technology, and consulting presents a great opportunity to shape the future of customer experience management. He looks forward to helping businesses create seamless and effective customer journeys in an ever-changing digital landscape.
Dentsu India continues to invest in top industry talent and expand its capabilities in customer experience management, digital strategy, and business transformation. With the expertise of Devang Shah and Hemant Kshirsagar, the company is set to redefine the way businesses connect with their customers and drive long-term success.
